Customer Support Numbers for Nepal's Payment Apps (2026 Directory)
A failed payment, a locked account, or a suspicious transaction at 11 PM is exactly when you need a real, working support contact — not a five-minute search through outdated forum posts and expired numbers. This directory brings together the official customer support contacts for Nepal's major digital payment platforms — eSewa, Khalti (which now also covers IME Pay), Fonepay, and ConnectIPS — in one place, along with practical guidance on how to verify you're contacting the genuine support line rather than a scam number.
One directory, four platforms — always verify the number in the official app before you call.
Please verify before calling. Support numbers and contact channels do occasionally change as companies update their systems. Before relying on any number — including the ones listed here — cross-check it against the official app's "Help" or "Support" section, or the platform's own official website, especially if it's been a while since you last needed to use it.
Why Having the Right Support Contact Matters
Nepal's digital payment ecosystem has grown fast, and with that growth has come a parallel rise in scam attempts that specifically target people trying to resolve a genuine payment problem. Knowing the real, official support channel for each platform protects you in two ways: it gets your actual issue resolved faster, and it makes you far less likely to be misled by a fraudulent "support" call or message pretending to help.
eSewa Customer Support
eSewa, one of Nepal's largest and longest-running digital wallets, maintains dedicated toll-free lines split by telecom provider, along with an official support email for general inquiries and technical assistance.
| Contact Type | Detail |
|---|---|
| Toll-Free (NTC users) | 1660-01-02121 |
| Toll-Free (Ncell users) | 1810-21-02121 |
| Support Email | csd@esewa.com.np |
Use the toll-free number matching your own SIM provider (NTC or Ncell) for the fastest connection, and have your registered mobile number and transaction ID ready before calling.
Khalti (and IME Pay) Customer Support
Khalti and IME Pay completed a merger, bringing both platforms under a single unified service. If you were previously an IME Pay user, your account and support needs are now handled through Khalti's channels as part of this transition.
| Contact Type | Detail |
|---|---|
| Toll-Free Number | 1660-01-5-8888 |
| Phone | 01-5970017 |
| Support Email | support@khalti.com |
| 9801165561 |
Former IME Pay user? If you haven't already, you'll need to migrate your IME Pay account into the Khalti app to continue accessing your funds and services — check the official Khalti app or website for the current migration steps if you haven't completed this yet.
Fonepay Customer Support
Fonepay operates differently from eSewa and Khalti — it's the underlying payment network that connects banks, wallets, and merchants rather than a consumer-facing wallet app itself. Because of this, most day-to-day issues are actually resolved through your own bank rather than Fonepay directly.
| Contact Type | Detail |
|---|---|
| Head Office Tel | +977-1660-01-34244 / +977-1-5970044 |
| Support Channel | Official complaint/contact form on Fonepay's website |
Important distinction: If you have a problem with a Fonepay Direct transfer or Fonepay QR payment made through your bank's mobile banking app, your first call should be to your own bank's customer service, since your bank is the account holder and initial point of contact for that specific transaction.
ConnectIPS / NCHL Customer Support
ConnectIPS is operated by Nepal Clearing House Limited (NCHL), the institution behind much of Nepal's interbank payment infrastructure, including many government portal payments and direct bank-to-bank transfers.
| Contact Type | Detail |
|---|---|
| Toll-Free (NTC) | 16600155306 |
| Toll-Free (Ncell) | +977-9801528400 |
| Tel | +977-1-5970065 / 4255306 |
| Support Email | support@nchl.com.np |
| Availability | 24/7 customer care |
ConnectIPS support is particularly useful for government payment failures (tax payments, license renewals, and similar portal transactions) where the deduction happened but the destination portal didn't confirm receipt.
How to Verify You're Contacting the Real Support Line
Given how often scam numbers circulate on social media and messaging apps pretending to be official payment support, a quick verification habit goes a long way.
- Check the number inside the official app first. Every major payment app has a dedicated "Help," "Support," or "Contact Us" section — this is always the most current and reliable source.
- Cross-check against the platform's official website rather than a number shared in a Facebook comment, forwarded message, or unofficial blog post.
- Be wary of numbers that only appear on aggregator or directory-style websites without a clear, direct link back to the platform's own official domain.
- Never trust a support number sent to you unsolicited via SMS, WhatsApp, or social media, even if it's in response to a public complaint you posted — scammers actively monitor these public complaints looking for targets.
Remember: No legitimate payment provider's support team will ever ask for your password, PIN, or OTP over a phone call, message, or email — regardless of how official the request sounds or how urgent they make it seem.
FAQs
What is eSewa's toll-free customer support number?
eSewa provides separate toll-free numbers depending on your telecom provider: 1660-01-02121 for NTC users and 1810-21-02121 for Ncell users, along with the support email csd@esewa.com.np for general inquiries and technical assistance.
I used to use IME Pay — where do I go for support now?
IME Pay has merged with Khalti, so support for former IME Pay accounts is now handled through Khalti's official channels, including their toll-free number and support email. If you haven't migrated your account into the Khalti app yet, check Khalti's official website for the current migration process.
Who do I contact if a Fonepay QR payment fails?
Since Fonepay operates as the underlying network rather than a standalone consumer wallet, your first point of contact for a failed Fonepay Direct or QR transaction should be your own bank's customer service, as they hold your account and initiated the transaction.
What is ConnectIPS support best used for?
ConnectIPS/NCHL support is especially useful for issues with government portal payments (like tax or license fee payments) where your account was debited but the government system didn't confirm receipt, since ConnectIPS underpins much of that infrastructure.
How do I know if a payment support number I found online is legitimate?
Always cross-check it against the number listed inside the official app's own support section or the platform's official website. Be especially cautious of numbers shared through social media comments, forwarded messages, or unofficial directory websites.
Will payment app support ever ask for my password or OTP?
No. Legitimate customer support teams for eSewa, Khalti, Fonepay, and ConnectIPS will never ask you to share your password, PIN, or OTP over a call, message, or email. Any request like this is a scam attempt, regardless of how convincing it seems.
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